Do you ship worldwide?

Yes, we do!

How long does it take for my order to ship?

Orders are typically processed in 1-3 business days. Orders placed on weekends or holidays will be shipped the following business day. 

How long will it take to receive my order?

Spain: Orders should arrive within 2-5 business days.
EU/UK: Orders should arrive within 5-8 business days.
Worldwide: Orders should arrive within 7-30 business days for most countries.

I already placed an order but I want to add more items. Can you bundle them all together so I don't have to pay for shipping twice?

If your order hasn’t been packaged yet, we’d be happy to bundle your orders together. Just send us an e-mail and we’ll refund the shipping cost on the second order.

Where can I track my order?

Once your package has been shipped, you will receive a notification e-mail with your Correos tracking number. You can follow the link provided to keep track of your package's whereabouts. Please keep in mind, sometimes it takes a few days before your shipment shows up on the Correos tracking system -- and some countries don't update this information regularly.

What if my tracking says "delivered" but I didn't receive it?

The first places to check would be outside your house, with your lobby (condos), or sometimes with your neighbors. If the package is not within the vicinity please contact your local postal service.

The best thing you can do is call or visit your local postal services to follow up using the tracking number. We will not bare responsibility to refund or ship an additional package if the original was marked delivered.

Will I need to pay customs VAT/duties?

We cannot predict whether a country's customs offices require customs tax/VAT. Sometimes, packages are delayed and held at customs and will be released upon payment. If you have any questions, please contact your local government's postal services.

Why was my package returned to you?

If you are not available at the time of delivery, typically the postal services will notify you that they will either try again or hold onto the package for pickup. In the event the package is not picked up or delivered again, it will be shipped back to the sender (us).

We recommend that you check your tracking number every few days after you've been notified that the package was shipped. An automatic email is delivered once the package is shipped containing your tracking number via Correos Postal Service.

If you do not provide your email, no notification is sent, and there is no way of us reaching you thereafter.

If the package is returned to us, we may attempt to ship it out again to another address for a new shipping fee starting at €6.75, our actual cost of shipping. If you would instead prefer a refund, we can refund you the total amount except shipping and handling fees.


All items will have a 14-day policy after delivery for returns and exchanges.
To be eligible for a return, your item must be unused and in the same condition that you received it. The entire item (i.e. backing cards and any plastic bags included with the items) must also be returned for a full refund. The cost of shipping will be paid by the customer.

Please make sure your address is correct. If items are shipped to the wrong location, no refunds or replacement shipments are available. To complete your return, please send us an email: info@brokenbartender.com.


Can you make custom products for my brand?

Yes, absolutely! We've worked with bars, retailers and brands to create unique custom products that fit their campaigns, gifting, or retail needs.

What are the minimum order quantities?

Depending on the product type, minimum orders range from 100-500 units.

What is the lead time?

This greatly depends on the work required. If you have your own designs and are ready to manufacture, we move straight ahead to production. If you want to collaborate or need us to design, this can take an additional 7-14 days. Most orders take 35-45 days excluding shipping via air, train, or by sea.

Could we make a partnership/collaboration of Broken Bartender and my brand?

We are always open to exploring collaborations and partnerships with brands of any size. Let us know what your ideas are and we can discuss if they're a good fit for us.

Who can I speak to discuss?

Drop us an email at info@brokenbartender.com or use our contact form.


Do you offer affiliate marketing?

We are happy to explore partnerships with individuals or businesses that fit well with our brand and concept.

Are you looking for ambassadors or social influencers?

We are interested in working with those who will help our brand grow and flourish.

How can I help?

For anyone who already loves our products, drop us a review or share us on social media! A few seconds of your time allows us to expand into different product offerings and bring more designs to life.

Who can I speak to discuss?

Drop us an email at info@brokenbartender.com or use our contact form.


How should I care for my Scotch Ness Critter?

With love, duh.

We recommend that you hand wash your Scotch Ness Critter with soap and hot water. If using the dish washer, just be sure it is placed where it cannot damage glasses or dishes, or scratched with other silverware. Please remove the silicone suction cup before washing.

Please note: Our silicone cups are not sold separately. We produce and sell our Scotch Ness Critters as a fully packaged unit. Replacements are not available at this time.